Last Updated: 26/08/2023
Thank you for shopping at Qubiu (referred to as “us,” “we,” or “our”). We value your satisfaction and want to ensure you have a clear understanding of our refund policy. Please read the following information carefully before making a purchase.
1. Return Eligibility
We want you to be thrilled with your purchase, but we understand that situations might arise where a return or refund is necessary. To be eligible for a refund, your item must meet the following criteria:
- Damaged or Defective Products: If the item you received is damaged or defective, please contact us within 3 days of receiving the product. We will require evidence of the damage or defect, such as clear photographs.
- Wrong Item Delivered: If you received the wrong item, please notify us within 3 days of receiving the product. We will guide you through the return process.
2. Non-Returnable Items
Certain items are non-returnable and non-exchangeable due to hygiene, safety, or regulatory reasons. These items include, but are not limited to:
- Clothing: For hygiene reasons, clothing items cannot be returned or exchanged if they have been worn, washed, or their tags removed.
- Sensitive Items: Items like cosmetics, skincare products, and personal care items cannot be returned once they have been used or their seals have been broken.
3. Return Process
If your item meets the eligibility criteria for a return or refund, please follow these steps:
- Contact Us: Initiate the return process by contacting us through our contact form at https://qubiu.com/contact within 3 days of receiving the item.
- Provide Details: Clearly provide your order number, the reason for return, and any supporting evidence like photographs.
- Approval: We will review your request and respond within a reasonable timeframe with instructions on how to proceed if your return is approved.
- Return the Item: Once approved, carefully package the item in its original packaging, including all accessories and documentation that came with it. Ship the item back to the address provided.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refund Amount: The refund will exclude any credit card processing fees. Only PayPal users will receive the full refund amount within 10 days.
- Processing Time: The time it takes for the refund to reach you may vary based on your payment method and financial institution.
5. Taxes and Shipping
Please note that all prices listed on our website are exclusive of taxes and shipping charges. Taxes and shipping fees will be charged separately from the listed price.
6. Affiliate Purchases
Goods purchased from our affiliates are not covered under our refund policy.
7. Changes to this Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting on our website.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us at https://qubiu.com/contact.